Home Theater Systems Buying Guide
SmartCare Service Plans
Peace-of-mind and protection for your technology.
Technology systems can sometimes experience disruptions, but with World Wide Stereo's SmartCare monitoring, you can protect yourself from issues before they arise. From proactive monitoring and remote fixing to easy system reset – we have you covered.
Remote Repair
We can monitor and access your system remotely, and in most cases can repair your system before a service call is needed.
24/7 Support Coverage
We have certified technicians in every timezone available to communicate with you 24/7, in whichever manner best fits your lifestyle.
We have certified technicians in every timezone available to communicate with you 24/7, in whichever manner best fits your lifestyle.
App Control
You’ll have access to a mobile app that provides solutions to many of the common issues that technology systems experience.
Discounted & Priority Service Calls
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate. SmartCare PRO members receive priority service calls.
What Can We Monitor?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and other connected systems such as surveillance cameras.
Internet up/down state and average upload/download speeds.
What Can't We Monitor?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, major home appliances (yet), pets, kids, plant life or threats from zombies.
Choose Your SmartCare Subscription
 $39.99/mo. |
$67.99/mo. |
$159.99/mo. |
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| Best for High-End Residential & Businesses |  |
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| Best for Residential | |
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| Onsite Service Billed in 30 min increments at $150/hr. per tech during normal business hours, M-F, 8:30am-4:30pm EST. |
Within 72 hours | Within 48 hours | Within 36 hours |
| Offsite Service Billed in 30 min increments at $100/hr. per tech during normal business hours, M-F, 8:30am-4:30pm EST. |
24 Hours | SAME DAY | SAME DAY |
| Discounted Service Call Rates 25% off regular rates. |
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| Reactive Remote Monitoring Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call. |
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| App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. |
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| 24/7 Email, Text and Chat Support We’re available to communicate with you in whichever manner best fits your lifestyle. |
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| 24/7 Phone Support Experience the convenience of a live answer by one of our knowledgeable technicians. |
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| Proactive Tech Monitoring We’ll proactively monitor your technology system and troubleshoot potential issues before they arise. |
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| Priority Scheduling & Service We’ll prioritize you to the front of the queue. |
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| Annual On-Site Health Check and Tune Up We’ll come out annually to make sure your gear is in ship shape, firmware updates complete, wires managed cleanly, and any upgrade recommendations made proactively. |
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By signing up for a World Wide Stereo SmartCare Plan, you agree to our Service & Support Terms & Conditions.
Don't need us to manage your system?
Service is available to non-members during normal business hours, M-F, 9 am-5 pm EST. Regular labor rates apply to on-site visits. Scheduling is subject to availability.
