Returns and Exchanges
60 Day Money Back Guarantee
The quality of our products and your happiness is guaranteed. You may return or exchange items in their original condition and packaging within 60 days.
Extended Holiday Returns
We’ve extended our return and exchange period so you can shop with confidence and stress-free this holiday season. For your convenience, all eligible items purchased between November 1st and November 30th, 2019 can be returned or exchanged through January 31st, 2020. All other return conditions still apply.
How do I return a product?
Step 1 - Call or email us
Start your return by calling us at 1.866.961.7781 or emailing email@example.com for an RMA# (Return Merchandise Authorization Number).
Step 2 - Pack Carefully
Please secure all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer's box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box.
Step 3 - Ship the item back to us
Please ship your return to the address provided with your RMA#. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a shipping label with your RMA#, affix the label to the outside of your shipping box and drop it off at the designated drop-off center.
After your return is received, we'll refund your original payment method (less any return or restocking fees if applicable*). Please allow up to two billing cycles for the refund credit to appear on your statement. Refunds are issued to the original method of payment within 3 days of return.
What if I want to exchange my product?
When calling us, please indicate that you would like your product exchanged instead of receiving a refund. If you choose a product of a lesser value you will receive a partial refund less applicable shipping and return costs. If you exchange your product for one of higher value you will be charged the difference between your refund amount less any applicable shipping and return costs, and the cost of the new item(s).
Pennsylvania Area Customers
For the convenience of our local customers, merchandise ordered online may be returned to one of our retail showrooms. Please package all materials as requested above and have your invoice with you. Please note that orders returned to one of our retail locations still require an RMA# (see step 1 above). To find your nearest showroom, please click here.
What if my product is defective?
Eligible products that are deemed to be defective during our 60 day guarantee may be exchanged for a new, working unit. Certain products, like larger TVs, will require the manufacturer to schedule a service call or appointment with you in order to arrange service. We are happy to help you obtain warranty service through the manufacturer after the 60 day return period has expired.
What if my product is damaged?
If your product arrives damaged, please call us right away at 1.866.961.7781. Shipping damage must be reported within 2 business days of delivery to ensure a replacement or refund can be issued. To learn more about our shipping policy, click here.
Freight & Oversize Return Fees: Items originally shipped via free scheduled delivery/specialty motor freight require special shipping and will incur return fees (starting at $150). Oversize items include but are not limited to TVs over 37", select subwoofers and floorstanding speakers, furniture, and most items over 75 pounds. Returns for an exchange will also incur return fees. For return fee details, please call 1.866.961.7781 or email us at firstname.lastname@example.org.
Restocking Fees: In the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given or the return may be refused.
Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.
Cancelled Orders: Once an order is shipped, it cannot be cancelled. Please contact us at 1.866.961.7781 for an RMA# (Return Merchandise Authorization Number).