Home Theater Systems Buying Guide
In-Home Service & Safety
Our commitment to the health and safety of our customers and employees is our top priority. For all of our in-home services, we are operating under CDC-recommended guidelines for health and safety, following local government recommendations, as well as taking additional precautions our clients would like implemented when we visit your home. Outlined below are a few of the safety measures you can expect from us before, during, and after your in-home visit. If you have any questions or concerns, please contact your sales or service representative or call 1-866-961-7781.
Employee Screening
All employees and staff provide self-assessment fever and wellness updates to their managers prior to service visits. Official COVID-19 tests are kept onsite and available.
Personal Protective Equipment
All employees entering your home are provided with protective gear including: Protective Eye-wear, Face Masks, Gloves, Boot Covers, Cleaning Supplies
Cleaning & Disinfecting
After completing work in your home, our service team will clean and disinfect all surfaces we came into contact with. Each team member is provided with a cleaning kit that includes EPA-registered disinfectants.
Before Your In-Home Service
We will call you in advance to review the safety precautions we'll be taking during your in-home service and confirm that you would like to proceed with your appointment. Our technicians will be following CDC guidelines to keep everyone protected. This includes, but is not limited to:
- The employee(s) visiting your home is not ill and has had no known exposure to COVID-19.
- No one in your household is ill with flu-like symptoms or in quarantine from possible exposure to COVID-19. If you or anyone in your household is ill or quarantined, or if you do not wish to continue with your appointment, we can either reschedule or arrange for contactless curbside delivery.
- All members of your household will have masks available.
- We will enter through a preferred entrance to your home.
How we prepare before your visit:
- Before reporting for work and heading to your home, all employees perform an online self-health check that is confirmed by their managers.
- All employees entering your home are provided with protective gear including protective eye-wear, face masks, gloves, boot covers, EPA-registered disinfectant wipes and spray, workspace cones, trash bags and more.
- All tools, including our laptops and mobile devices, are cleaned and disinfected.
During Your In-Home Service
On the day of your in-home visit, here's what to expect:
- We will call you once we arrive at your property and will wait outside to greet you if requested.
- We will put on protective gear before we enter your home.
- We will practice social distancing during our visit, maintaining a 6-foot distance from anyone on the property. This includes preparing a workspace and marking a perimeter if requested.
- All demos performed once the work is complete will be done from a safe distance if requested.
- We will clean and disinfect all surfaces we come into contact with with EPA-registered disinfectants if requested.
- No payments will be taken on site.
Our safety measures continue once we leave your property, in preparation for the next home visit. If anyone in your household or present at the time of our in-home visit becomes ill with flu-like symptoms or is made aware of prior COVID-19 exposure after our technicians leave your home, we ask that you please contact us immediately.
Have questions or concerns? Please contact us our service department at 1-866-961-7781.
