Remote Repair

We can monitor and access your system remotely, and in most cases can repair your system before a service call is needed.

App Control

You’ll have access to a mobile app that provides solutions to many of the common issues that technology systems experience.

24/7 Support Coverage

We have certified technicians in every timezone available to communicate with you 24/7, in whichever manner best fits your lifestyle.

Peace of Mind

Enjoy your technology without the worry. Our certified experts monitor your system, address issues remotely, and provide support whenever you need it.

Choose Your SmartCare Subscription

Subscriptions are billed yearly.

Essential support for your smart home

$725 /year*

Plus a one-time set-up fee.

Enhanced features for power users

$1,325 /year*

Plus a one-time set-up fee.

Premium service with priority support

$3,000 /year*

Plus a one-time set-up fee.

Best for Luxury Residential and Business

Custom Price

 

Feature Comparison

Feature SmartCare SmartCare Elite SmartCare Platinum SmartCare Custom
Best for High-End Residential and Business
    
Best for Residential
Discounted Service Call Rates
Onsite Service
During normal service hours, M-F, 8:30am - 4:00pm EST.**
 Next Available Within 72 business hours** Within 36 business hours** Within 24 business hours**
Offsite Service
During normal business hours, M-F, 8:30a-4:00pm EST.
 24 hours Same Day Same Day Same Day
Reactive Remote Monitoring
Upon hearing from you, your system will be accessed remotely and often time repaired without an onsite visit.
App Control
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 Phone Support
We're available by phone 24/7/365.
24/7 Phone, Email, Video Assist Support
Experience the convenience of a live answer by one of our knowledgeable technicians.
Chat and Text Support
We're available to communicate with you in whichever manner best fits your lifestyle.
Proactive Tech Monitoring
We'll proactively monitor your technology and troubleshoot any potential issues remotely.
Priority Scheduling & Service
We'll prioritize you to the front of the queue.
   Standard Plus Premium
Annual On-Site Health Check and Tune Up
We'll come out annually to make sure your gear is in ship shape, firmware updates complete, wires managed cleanly, and any upgrade recommendations made proactively.
Annual Rack Cleaning and
Pre-Event / Holiday Inspection
No Service Call Rates during Business Hours

*All plans require a one-time equipment set-up fee of $250. 
**Maximum driving distance of 1-1/2 hours from a World Wide Stereo showroom. Normal service rates Monday-Friday, 8:30am-4pm, $250/hour. After hours and weekend rates $400/hour. Emergency Response for Life Safety.

By signing up for a World Wide Stereo SmartCare Plan, you agree to our Service & Support Terms & Conditions. 

Don't need us to manage your system?

Service is available to non-members during normal business hours, M-F, 9 am-5 pm EST. Regular labor rates apply to on-site visits. Scheduling is subject to availability.

SIGN UP FOR LIMITED SUPPORT