Savant Savant Pro X2 Remote Space Gray

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I have a Savant 1000 remote with all accessories for this model. Do I just need the new X2 remote and cradle or do I also need to buy another X2 compatable Smart Host/License with the remote purchase?

A shopper on Nov 2, 2022

  Thanks for your inquiry. We consulted with our Savant technical specialist, and he provided this detailed explanation:

A X2 Remote require the user be on the 9.x runtime of the host.

They would need to purchase the X2 remote, and a license to upgrade. Depending on what version theyre on they would normally have to pay per version number of an upgrade.

For example. If theyre on 7.2.4 they have to pay to go to 8.x and then pay again to go to 9.x. The current runtime is 10.x

However, Savant now has an essentials program that would move them from whatever theyre on to the latest runtime (as long as their host can handle it which Smart Hosts more than likely will).

The essentials program is an annual membership that includes ALL version upgrades as long as they are up to date. Its also the same price as a one jump license.

So instead of paying for (2) licenses to go from 7.2.4 to 9.x just to get the remote. They can buy the annual license and always stay up to date.

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• Inaccurate
• Mike K Staff on Nov 7, 2022

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  Thanks for your inquiry. We consulted with our Savant technical specialist, and he provided this detailed explanation:

A X2 Remote require the user be on the 9.x runtime of the host.

They would need to purchase the X2 remote, and a license to upgrade. Depending on what version theyre on they would normally have to pay per version number of an upgrade.

For example. If theyre on 7.2.4 they have to pay to go to 8.x and then pay again to go to 9.x. The current runtime is 10.x

However, Savant now has an essentials program that would move them from whatever theyre on to the latest runtime (as long as their host can handle it which Smart Hosts more than likely will).

The essentials program is an annual membership that includes ALL version upgrades as long as they are up to date. Its also the same price as a one jump license.

So instead of paying for (2) licenses to go from 7.2.4 to 9.x just to get the remote. They can buy the annual license and always stay up to date.

• Reply
• Inaccurate
• Mike K Staff on Nov 7, 2022

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