20200313 mkt corona virus blog post

COVID-19: A message from our Founder & CEO, Bob Cole

Last updated: June 9, 2020 - We are open! For the latest updates on our stores, services, and safety protocols, please visit our Shop Safely Hub

At World Wide Stereo, our greatest priority is the health and safety of our staff and customers. We expect that your home entertainment systems and your Wi-Fi and streaming services will be getting a lot of use over the next few weeks, and we are here to support you and make your experience at home as comfortable and connected as possible. Please call 1.866.961.7781, email us at hello@wwstereo.com, or chat with us. All of our salespeople are available for remote sales and support by phone, email, Facetime, or video conference. They can assist with system design, set-up, and tech support.

Free Same-Day Local Delivery: Call 1-866-961-7781

In order to better serve you and to keep our business as vibrant as we can, to our local community, we are offering free same-day delivery within the following counties: Montgomery, Delaware, Chester, Bucks, Lehigh, and Philadelphia*. For same-day delivery, orders must be placed over the phone. Please call 1-866-961-7781. Orders must be placed by 12pm ET, M-F and are subject to inventory location. As a reminder, we offer free nationwide shipping for the convenience and safety of your family near and far. *Same -day delivery orders are subject to inventory location. Some areas of Philadelphia may incur an added  surcharge.

Worldwidestereo.com:

We will continue to bring you the best online shopping experience possible at worldwidestereo.comOur fulfillment centers will remain open so all customers can enjoy free local and national delivery and 60-day returns, as always. Our online product experts will maintain regular hours, working remotely, and can be reached at 1.866.961.7781 for shopping assistance or order questions.

Our Stores:

Our stores are now open! For latest updates on the measures we've taken to keep our staff and customers safe, please visit our Shop Safely Hub to discover all the new ways you can shop with us. Not ready to visit us in store? All of our sales and system designers remain available for virtual sales and support by phone, email, Facetime, or video conference. They can assist with system design, set-up, tech support, and provide same-day delivery to your home. Please contact our showrooms or feel free to reach out to your dedicated system designer directly.

See the latest on our stores, services, and safety protocols

Montgomeryville, PA: 215-368-8343 or email montgomeryville@wwstereo.com

Ardmore, PA: 610-649-7002, or email ardmore@wwstereo.com

Installations, Repair, & Maintenance:

We will support in-home client service, repair and maintenance needs on a case by case basis and provide tech support and troubleshooting remotely when applicable. Any in-home service needs are being confirmed according to customers’ comfort levels and the utmost care is being exercised by our technicians. All staff have been trained to exercise a rigorous protocol in maintaining the safest environment possible and practicing the social distancing practices and other mitigation measures defined by the Centers for Disease Control. This includes maintaining appropriate distance from our clients. Any employee who exhibits any symptoms or who has had confirmed or presumptive exposure is required to stay home.

Visit our In-Home Service & Safety Hub to learn about safety measure our team is taking for your home service visits. From personal protective equipment, to personal health screenings, we’re doing everything possible to keep our clients and employees safe.

Upcoming Events:

We will be postponing all in-store events and workshops until a later date. If you have already RSVP’d, please know that as soon as a new date is determined, we will let you know. We will continue to provide you with weekly livestreamed Workshops with special guests and product experts through our social media channels. Have a topic you'd like to learn more about? We'd love to hear it! Send us your feedback here

As this situation continues to evolve, we will closely monitor guidance from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and local health officials around the country. We will continue to rely on their recommendations and expertise to inform our decisions with the health and well-being of our customers, employees, and communities as our highest priority. 

I hope you and your loved ones are safe and healthy and and please know that we're right here on the other side of the screen, keyboard, or phone for you.

Bob Cole
Founder & CEO

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