20200313 mkt corona virus blog post

COVID-19: A message from our Founder & CEO, Bob Cole

Last updated: March 25, 2020

At World Wide Stereo, our greatest priority is the health and safety of our staff and customers. We expect that your home entertainment systems and your Wi-Fi and streaming services will be getting a lot of use over the next few weeks, and we are here to support you and make your experience at home as comfortable and connected as possible. Please call 1.866.961.7781, email us at hello@wwstereo.com, or chat with us. All of our salespeople are available for remote sales and support by phone, email, Facetime, or video conference. They can assist with system design, set-up, and tech support.

Free Same-Day Local Delivery: Call 1-866-961-7781

In order to better serve you and to keep our business as vibrant as we can, to our local community, we are offering free same-day delivery within the following counties: Montgomery, Delaware, Chester, Bucks, Lehigh, Philadelphia, and Berks. For same-day delivery, orders must be placed over the phone. Please call 1-866-961-7781. Orders must be placed by 12pm ET, M-F and are subject to inventory location. As a reminder, we offer free nationwide shipping for the convenience and safety of your family near and far.

Worldwidestereo.com:

We will continue to bring you the best online shopping experience possible at worldwidestereo.comOur fulfillment centers will remain open so all customers can enjoy free local and national delivery and 60-day returns, as always. Our online product experts will maintain regular hours, working remotely, and can be reached at 1.866.961.7781 for shopping assistance or order questions.

Our Stores:

Though our store locations are currently closed, all of our salespeople are available for remote sales and support by phone, email, Facetime, or video conference. They can assist with system design, set-up, tech support, and provide same-day delivery to your home. Call 1-866-7781, email one of our showrooms, or contact your salesman directly.

Montgomeryville, PA: email montgomeryville@wwstereo.com

Ardmore, PA: email ardmore@wwstereo.com

Installations, Repair, & Maintenance:

We will support in-home client service, repair and maintenance needs on a case by case basis. All other tech support and troubleshooting will be done remotely. All new construction and installation projects have been halted at this time per government order. Any in-home service needs are being confirmed according to customers’ comfort levels and the utmost care is being exercised by our technicians. All staff have been trained to exercise a rigorous protocol in maintaining the safest environment possible and practicing the social distancing practices and other mitigation measures defined by the Centers for Disease Control. This includes maintaining appropriate distance from our customers. Any employee who exhibits any symptoms or who has had confirmed or presumptive exposure is required to stay home.

Upcoming Events:

We will be postponing all in-store events and workshops until a later date. If you have already RSVP’d, please know that as soon as a new date is determined, we will let you know. 

As this situation continues to evolve, we will closely monitor guidance from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and local health officials around the country. We will continue to rely on their recommendations and expertise to inform our decisions with the health and well-being of our customers, employees, and communities as our highest priority. 

I hope you and your loved ones are safe and healthy and and please know that we're right here on the other side of the screen, keyboard, or phone for you.

Bob Cole
Founder & CEO

Write a Comment

You must be logged in to write a comment. Log In.

Top