Samsung Smart Things Camera

been trying for over an hour now to set up the camera. it gets through the whole process and then says cannot connect try again. all the touble shooting help says is to reset the canera and try again. that doesnt work. i have gigabyte interent and tried with camera right next to router and with multiple phones. doesnt work and there are no troublshooting guides that actually help

the camera works good, for the first month, then they spring on you that they need a 8$/month subscription to continue to be usefull... the camera only takes 10 seconds of video instead of the 60 second videos when i first installed them... instead of providing a service for the 8$ a month they limit the use if you dont pay... sounds to me like blackmail, but at the very least its a scam and crummy way to do business... my entire home is smarthings... alarm appliances and home automation... its time to find a replacement for it all... sad, because smarthings started off so good..

although the camera does the job it constantly disconnects and reconnects to the samsung hub. we have the camera located in out living room and notice that several times a day it disconnects to hub. i hope there is a fix for this and it makes me doubt it's reliably as a security camera.

well got it as a back up for our apartment. well it constantly turns off viewing, lights shows it is on but can't view live. will be returning. its literally right next to the router with 300 download and upload.

i would love to write a review if the camera, but unfortunately it won’t even connect to my smartthings mesh wifi.

i believe the issue is it is unable to “see” the 2.4ghz band on a mesh wifi which presents as a single ssid.

it’s astonishing to me that a product from the same company, with the same smartthings brand, has this issue.

multiple interactions with samsung support have gotten us nowhere. we are resigned to leaving this thing in a drawer to gather dust, and i am now considering getting rid of my smartthings products altogether.

this expensive camera works when connected but it disconnects at least 3 times a day and needs to be power-cycled to re-connect.

pretty crap-tastic.

i have a spectrum wifi router that is configured in my samsung galaxy 20 ultra so it was set up automatically and easily in the smartthings app.

it started working immediately which was nice and works well when "connected".

too bad it disconnects at least 2 or 3 times a day and it requires human intervention so this blows the idea of security out of the water.

i thought samsung would be better than other cheapo crappy camera but they are just as bad. its an expensive and very disappointing toy at this point.

so i got 2 of these as a bundle after buying new phones and was looking forward to using them downstairs to keep an eye on things, escpecially our dog and kids, its got great quality videos,...when they want to record, or when its not offline randomly or not choosing when it wants to not upload videos of feed to my app. i have reset them both twice and i still have issues with my kitchen one. they are both within range of the router. so im not sure why they choose to be on in the most random moments and then off other tines,
however, like i said, when they are onthey have great quality and nice speakers to do a 2way chat with kiddos downstairs, when you need to back on track.

got 3 camras. all 3 cameras never stay connected and i am always having to reset them. pain in the bit to take them down scan then put them back up. wish i did not spend my money on them.

unfortunately my review is too long for this, so i've cut it down drastically. don't buy these cameras.

coming from a techy household, we have nothing but problems with these. hundreds of clips will record in a day, but then it will randomly say they can't be found when you try to watch them. cameras will also periodically disconnect, with no notification. i have to reset both cameras every few days, which defeats the purpose. the quality and features are great when they work, but i've been fighting these for over a year, and there's no support available. after having a house full of samsung products, i'm incredibly disappointed in these.

i was really hoping to one of the people that left a great review about this camera. not sure how people are getting these cameras to work properly. very easy to set up. impossible to keep them connected. i'm going to try and send them back.

this is easily the worst system i've ever encountered. it's so bad and so unbelievably frustrating and maddening to use. samsung should ditch this system entirely. the app is clunky and only works sometimes. the cameras lose connection then have to be unplugged and replugged to regain connection. i have good signal strength - 1 is 10 feet from my router & 100% strength - and that's the worst behaving one. i've contacted smartthings support and basically get the "tech runaround" you'd expect. have you unplugged and replugged. uninstall the app and reinstall. remove the cameras and re-add them - which btw completely erases your entire history of clips and they didn't warn me. terrible. not enough room here to describe the horridness of this system. so unreliable it's worthless. big mistake.

this is easily the worst system i've ever encountered. it's so bad and so unbelievably frustrating and maddening to use. samsung should ditch this system entirely. the app is clunky and only works sometimes. the cameras lose connection then have to be unplugged and replugged to regain connection. i have good signal strength - 1 is 10 feet from my router & 100% strength - and that's the worst behaving one. i've contacted smartthings support and basically get the "tech runaround" you'd expect. have you unplugged and replugged. uninstall the app and reinstall. remove the cameras and re-add them - which btw completely erases your entire history of clips and they didn't warn me. terrible. not enough room here to describe the horridness of this system. so unreliable it's worthless. big mistake.

I bought three cameras. Two will no longer connect to my Samsung account. The third states weak WIFI. It is fivr feet from an AP. All Samsung does is keep putting me on hold. Waste of money and time.

I received this interior camera when I purchased my Galaxy S20 plus last month. This camera is always "offline". The camera is located 10 feet from my router and smartthings hub in direct line of sight. The cameras will work for a few days and then the just stop working, usually at the most inopportune time. The firmware needs an update. Samsung needs to fix this issue.

I bought two of these cameras before Samsung took over. My RC8335PRO units no longer connect to the new Samsung (Smart things App) nor can I connect either camera to my wireless web. It was fun for a year or so but now just plastic junk.

I was excited to get my new camera setup and working, but setup would hang at the point where it registers with Samsung. I registered my Smartthings Cam on my Samsung online account, and tried setup again, same thing, unable to register with Samsung. I don't get it.

I bought this camera 3 months ago & am not a big fan. I can only connect it for a few hors and have to disconnect because the camera heats up easily. Unfortunately, I can't leave this camera on throughout the night, or day in that matter. Also, when I do use it the signal goes off & on.

This is a budget camera it does have fhd and hd settings. Picture is really good I like the fact that I can talk thru the camera and listen even if I'm 100 miles away .my only complaint is 8 bucks a month for cloud when Samsung could let the people that already have. Samsung account just link it .60 sec 8s not alot of time but it is enough to identify someone I own of these right now

I am monitoring my cat with the camera and it does the job. Like the features and I am satisfied with the product.
I am just wondering if additional power cable for this camera can be purchased somewhere.

Works well. Excellent picture. Can use it without a subscription.

bad product does not work directly on the phone, the customer has to buy another device for the camera to connect, this device costs more than the camera itself, beware you may fall into a trap,

The camera has great security features, but the motion doesn't detect the difference between humans and other motion very well. The camera disconnects almost on daily basis. Overall great Idea but needs updates or not ready for primetime

it can only record 10 seconds of playback, and only cloud storage, even if you pay for it at $8 a month it can only store 60 seconds. there is no way to hook it into any existing system in your home. total waste. DO NOT BUY...

So I have a total of 4 ST Cams, for a couple months now and for the most part it works. Out of my 4 cams, 1 gives me the absolute most trouble with staying connected. This 1 cam status is "disconnected" half the time. Sometime it works fine...other times it works very poorly. I've deleted it and reinstalled it. I've unplugged it many times and still same issues. I find myself most of the time just keeping it unplugged, as its not in a must have spot. All cameras get and stay very hot to the touch. If you’re in the market for a camera, be mindful seems like some of these cams are suspect.

Will not connect at all. I have many Smartthings connected and no problems. I've wasted 5 hours trying to get this camera to work and it will not work!

Camera picture quality is good, but the the paid subscription cost to get a usable clip is WAY TO STEEP!!! The 10 second clip on free plan is absolutely useless. The time delay to get a notification that the camera is activated and actually getting the feed to open in Smartthings App is between 20 and 30 seconds [using S10+, firmware is up to date]. So if you need to see what actually is happening, you will never be able to. Am I really supposed to keep the live feed running 24/7 to see the event that trigger the need to record!? I already have a Samsung cloud account with available storage, why can't it it be linked to that and extend the record time? Will likely be replacing both ST Cams soon. Lesson learned - do not buy the initial release of any Smart products.

I recently went on vacation and we planted this camera over my son’s car and just to capture anyone that comes and goes. We are so pleased with this camera. The images are so clear that you can see exactly who comes and goes. Best camera ever

I got this camera as a backup security feature for my apt. I am a big fan of the smart things app as I already use their WiFi outlet plugs for my AC units. I love their plugs, so I figured it made sense to pick one of these up. So far I have really enjoyed it. I dog sitting for a family member and was able to feel at ease that everything was alright while I was away from the house. I highly recommend for a pet friendly solution.

We purchased one and right out of the package something inside the camera rattled. We installed it which was easy and it all looked great. A few hours later the camera was offline with a message in the ST app to reinstall the camera. The camera itself was extremely hot so I thought it may be defective so we returned and tried a second one... again set up was easy; picture was great but again the camera repeatedly goes offline and I have to install the camera at least 5 times in 2 days. I'm trying to research the issue but so far I can not figure out why it continues to lose it's connection. I do not feel this camera is reliable at all and if I can not get consistent performance then this one will be returned as well. I have other Samsung products and multiple smart home items and this by far is the most frustrating to deal with.

I was in the market for my first indoor cam, when I came across a youtuber who reviewed this cam. By the end of the video I was sold. The feats, the price, and the fact that I am a Samsung fan, was enough for me to buy two!
So far this is a dope product! Very easy to set up. Night mode is great. So crazy how much detail it is able to pick up in a completely dark room.
For this to be my first cam, I'm pleased.
However....I do have to say that this cam does get VERY hot to the touch. LIke really hot! Almost makes me feel like it's going to destroy itself because of it. Not sure how much heat it can take before it malfunctions.
I've had the cam set up for about 4 days now and for some reason, on one day I wasn't able to access the live footage. The smart things app came kept saying that the cam was disconnected. I knew for a fact that it wasn't, but the app said otherwise. I was at work at the time, so I had to wait until i got home to see, and felt that it was extremely hot. I then unplug it and plug it back in, Basically reboot it, after that it reconnected so that I could watch a live feed from my phone. Im thinking the fact that it was soo hot could have been the reason as to why it was "not connected". Maybe it's something that can be fixed with some sort of software update.
As of right now, its not a big deal for me, but i'll definitely keep track on how many time it disconnects itself. other than that....I like it.

I was in the market for great security camera for my girls room. This camera definitely surpassed my expectations! Never have any problems, super sharp and clear view at all times. It has a nice sleek design and the features are awesome. I will be ordering a second one to put in my girls playroom as well.

Size is perfect, lightweight and easy to use! Exactly what I need. We first tried it out in the baby’s room as a monitor & it was great. I still have some things to figure out on the device but overall so far I am very pleased! Very convenient little cam to have for lots of different purposes.

I was impressed how the video quality and sounds are. I really enjoyed watching my dog try and figure out where i was. The only thing i didn't like was that you have to pay if you want all the extra features. I don't think that's right.

The Samsung SmartThings Cam is a great product to have in your home. It is easy to set up and you can monitor any movement on your smartphone (or device of choice). I have wanted a product like this for years and would consider buying more for other rooms. It is definitely a good value!

This camera is awesome. It has all the features you want! Motion detection, person detection, recording (for an extra fee, 2 way audio capabilities, and live viewing. And for the price, you couldn't ask for more. It also has night vision along with crystal clear video resolution. This cam does it all.

This is our 1st Home Security device and I only wish we got it sooner! So easy to install and set up, easy access to check in on with my phone and perfectly sized and sharp looking! I love the peace of mind it brings knowing our home is safe for the kids to come to when we aren't there first. The added feature of the microphone is awesome. I love the alerts you will get if it sees or hear anything. Being able to set it to see the door or a wider area is perfect for different situations. So happy with everything the Smart Things Cam offers.

I’ve been experimenting with a few cameras over the years to use for general home security and as a baby monitor. Compared to Nest and Arlo, I’m really happy with this camera. The others had issues with batteries or with clunky interfaces. This was easy to set up and I plan to add more Samsung products now that I’m committed to their eco system.

I bought the SmartThings Cam the first day and sold my Nest Cam because I thought this was what I was looking for. Boy was I incorrect big time. I really regret that decision I made. I was able to setup using the SmartThings app on my s10e without any issues. Picture was awesome and it detected motion and people without any hiccups. Then the problems started. This camera runs super super hot. You almost cannot touch it. Then I tried to access the camera from my Samsung QLED Q60R. Camera says unavailable no matter how many times I reset the Camera and TV. Next I tried accessing from my pixel 3 and 3a. Same results. Camera unavailable. No matter what I tried I could not see any live feeds or clips from any phone other than Samsung. Not sure what was the issue. Processed return and purchased my Nest Cams again. I cant recommend until the bugs are worked out on this cam.

I have used other smart things products in the past but this is really cool. It definately did not dissapoint. It was easy to set up and use. I love that I can record whenever I choose. This product has a clear picture and I will use from now on.

This camera is high definition and you can zoom with it. It has 3 settings, armed (away, armed (home), and disarmed. The setup is easy and the app is very easy to use. You can also set it to alert you to movement and sound. You can speak through it as well.

Likes:
Good Image Quality
Works well with Smartthings App (Good UX)
Can be used as a Motion and Sound sensor for other automations
Can be triggered to record by other sensors
Can be used as a device in Smartthings Classic App (No video feed in the Smartthings Classic App)

Dislikes:
Camera does not rotate. It can only pivot up and down. (No Yaw or Roll)
Does not work with Google Assistant. Camera is not a device type for authorization to Google or Alexa.
AC Adapter not USB - A standard usb cable can be bought in custom lengths for cleaner installations
Must use Smartthings App to setup camera (instead of Smartthings Classic)
Setup took me a while with multiple restarts of the app and the device to finally connect
Setup did not like my non chrome browser for login purposes
Doesn't include more sensors for smartthings (Temperature, Humidity, brightness)
No Local Storage

We put this in our dog room at home so we can watch them throughout the day at work and it is such a game-changer. You can talk to them through the app which is beyond helpful. I couldn't be a happier fur mommy!

First off, this is a great camera. HDR 1080p video looks beautiful on my iPhone and iPad displays, audio recording is terrific, video quality is top-notch, it's flexible on mounting options, and just a great security camera overall.

So why am I giving this 3 stars instead of the 5 it otherwise deserves?

This camera lacks local storage. Most cameras in its price range offer both local storage AND cloud-based (for a fee) storage. With no SD card slot, there is no way this will store video locally. For those of you with "capped" internet plans, this will be a problem, especially if you invest in more than 2 of these cameras (1080p video isn't exactly low-bandwidth, after all).

For those of you with unlimited home plans and lots of upload bandwidth (which means you either have an upper-tier fiber connection or you're likely paying your ISP an additional fee to avoid overage charges), this is fine. But for the rest of us that are limited to 1TB of data (or less) or have considerably slower upload speeds than our download speeds, this is not the camera for you.

This camera does what you need to do - recording inside your house what is going on. The only downside is the regular fee you need to spend to record clips. That said I think all the cameras like this require that

I bought this a few weeks ago and am som pleased with the quality of the picture from this camera. I can bring up the picture on my iPad Pro and again it is so clean to see the objects on the screen. I love the white body of it because it goes with my style in my home.

This Samsung - SmartThings Cam was easy to set up. Worked nicely. Picture was a little grainy but not too bad. Was easy to connect to phone after I YouTubed instructions. I would definitely recommend this product.

This is one of the better web cams on the market, and I like the two-way communication they the app. The infrared mode is great for monitoring our baby at night too. I wish it was a suitable outdoor camera, but it doesn’t seems to be built for outdoors.

This camera is great due to it being connected by wifi and being able to connext with your phone. It is more if a higher up brand with a very clear view and decent range. Perfect to watch the dog all day.

Overall this is a good camera. I had some issues connecting the device initially but once I got it up and running the quality was great. The app wasn’t very user friendly but the device works well. I think the app just needs some upgrades to smooth everything out.

We've had the camera running upstairs for a couple of weeks now. We use it primarily to keep an eye on the kiddos while we're making dinner and whatnot. Couldn't be happier. The install was super simple. In about 10 minutes my wife had the camera activated on both of our phones, a tablet, and connected to Alexa. It's wall-mounted (also easy), and provides an excellent vantage point. really, the only downside is the somewhat limited Wi-Fi range. We've had to be a little careful with where we place it to make sure it stays fully connected. That's a very small complaint, though. This feels like a very good camera.