JBL Quantum ONE Over-Ear USB Gaming Headset (Black)

This headset sounds great and I love the software that comes with it. This has been my opinion of this headset for a long time until recently. Every 2 weeks, this headset refuses to have sound. It simply does not register as headphones on my computer and will not change from speaker to headphone when I try. The only way I can remedy this is to completely uninstall the software then reinstall. When this is happening often, it gets annoying very, very, very fast. This will be my last high end headset from JBL, for the price that this headset costs, especially when I bought it several years ago, I expect more from my products and a functioning firmware system. This does not cut it anymore

Got this as a gift for christmas and these are absolutely brilliant, sound quality is just outstanding, ANC is very good for everything and the bass of these are just incredible, The JBL QuantummONE is an amazing product and for its price i think you get an amazing pair of gaming headphones from and amazing brand.

the headphones work as headphones, except they had an annoying ringing noise for the first month. I called support and they were fixed without doing anything (as in I called support and then the ringing stopped). but the annoying thing is the volume mixer, just from moving, it has caused a break in one my computer's USB ports (the thing in the center snapped off, and as of the day I'm posting, the 2 other USB ports now don't work with the headphones. This is a problem I have never had with any other pair of headphones.

Someone was shot in my building a floor or two beneath me. Thanks to the Active Noise Cancelling I had no idea until I saw a news article about it! Would highly recommend!

Best in class gaming headset. Amazing soun and great bass with everything you'd need in a headset. The JBL software it coming with is also amazing. The microphone is great too and the noise cancelation is an absolute must have and JBL did it great. HOWEVER this headset severely suffers on a few key elements and all who are thinking of buying should beware of these issues.
THE AWFUL CABLE- the cable quality is fantastic, the problem is the absolute dead weight volume knob on the center of the cable. It's ridiculously never used or helpful and is a huge annoyance for the fact it will just pull your cable and headset down if it hangs or falls off your desk. It IS NOT substitutional and the headset needs the official cable to function for no good reason. PLEASE JBL make the next headset learn from this design mistake.
VOLUME DROPS- This headset for no reason i can find will occasionally reduce incoming volume down and back to normal again multiple times for a short period of time randomly. It is incredibly frustrating and it has no fix that i can find. It is not just a defect in my headset either because i found my best friend this headset and he has the same issue i do. The volume display on the JBL application will also display that the annoying volume knob that shifts game volume to chat volume will move by it's self down and back again periodically and it is not fun to have to deal with.
Otherwise i would rate this headset at 5 stars without a doubt, but with these issues being so frustrating and not of my control i cannot rightfully give it 5 stars.

Good sound in mic quality but annoying to use since the usb wire has what is essentially a weight in the middle of it that when you move will pull on the wire and disconnect it from the headphones a lot. Should've been common since to make the tuner lighter so it doesn't constantly pull down or make the connection more secure so that little nudge doesn't unplug, ruins the whole experience for me

I've had these headphones for about a year. If that. I was disappointed to learn that I had to use the 3.5mm Audio Cable to connect to my console controller instead of with the cable that allows all the features to be used. I have had issues with the 3.5mm Audio Cable on past JBL producta I gave owned and sure enough this one has been giving me trouble for several months now. I don't use the headphones that often so I'm not sure why this cable is already beginning to fail. I'm disappointed that I will most likely have to buy a new cable that I'll likely have to replace again at some point in the near future. Better quality cables please.

my 25$ wireless earbuds are about 8x better than these pieces of sheet. the hardware: had them exclusively plugged into my computer sitting on a stand or on my head, and not even 2 years later the right ear just up and stopped playing overnight.
the chat/game dual audio output's kinda nice though, alas not very useful or well thought-out.
the buggy, garbage, software: worst experience possible. the 3D sound is utterly useless, you will NEVER use it. even if there was a gaming advantage, it makes your audio lag! everything's is behind by about 1/3rd a second! the pseudo-7.1 surround sound doesn't make a single difference. the only way to turn on Talk-Through is to open up the app and select it?!!?!? and the noise cancellation is worthless, i cannot hear any difference outside of a small humming when its on.

in the end i ripped these in half (which was far too easy to do, surprised it didn't happen when they fall of my desk) when i realized that the right ear was entirely busted. At least the sound quality was mid.

i recently got the quantum one headset love everything about em just wish they were supported on xbox series x to control game and voice control on mixer instead of console

I’m so impressed with this JBL headset so much! The surround sound - impeccable, the lights - so much fun to change around, the comfort - amazing, overall - just perfect!

Well I just got my Quantum One. NIce earphones ... but to be honest for a flagship lacks a detail... nothing to put them in, no bag, no case no nothing. That is a detail that you guys missed and makes the difference ... at least for me.

love the headset but when I bought it I didn't realize it wasn't wireless or blue-tooth compatible. Other than that it has been amazing. I have noticed though that when I'm playing Halo or Call of Duty Warzone that there is some "static" is the best way I can describe it, however it might be on my end. I am still figuring out how to adjust all of the settings for optimal sound performance.

The feel of this headset is unbelievable, out of the box I thought I'd never have to buy another headset again but then I started playing and I couldn't have been more disappointed with this product. I downloaded the app, boosted my audio settings and I immediately went back to my $40 headset. The touch and feel of the headset is remarkable but my God the audio is very poor. There was a constant buzz, max volume was barely audible and my friends could barely hear me when I spoke. I had such a bad experience i don't know if I can trust JBL with any kind of headset, earbud, etc.

Great Headset highly recommend the product! I have used it so much and it still works and looks stunning!

Been using them for about a month now and I love them. The immersion they bring is incredible in game, music sounds amazing. They're surprisingly light so easy to wear for extended periods, fully covers ears so not smashing your ears into your head. Noise canceling is very good. Look sharp with or without the RGB lights on. 10/10 would recommend

Absolutely the best headset I’ve ever had. Be sure to take meticulous care as mine has malfunctioned after one year use and is falling apart );

I bought this headset over a year ago and was super excited because I really enjoy their speakers. When I got the headset it was great, but within a couple months the left speaker began producing static every once in a while. It would sometimes resolve itself, or sometimes I had to unplug the headset and plug it back in. Another problem is the RGB lights produce a every so slight hum when turned on. This may not bother some, but it does me. Lastly, as of a week ago (over a year of owning the headset) the fabric around the earmuff cushioning is coming undone. This is likely due to natural wear and tear, but I wouldn't have expected it to happen so quickly.

My dad got me this a few months ago, and it works amazing! The sounds on it are very nice, and it is tuned very well. This is a musthave for anyone who enjoys gaming/listening to music.

This is one of the best headsets i ever use in my entire life

I bought this to replace my steel series and absolutely blows me away at how good they are. My stream says I sound better. I hear better and the sound deadening is amazing.

I have had the headset for a few days now and I have to say I am really impressed, first of all they are the first headset I have had that works on Discord which is massive for me as I'm always on there and have never been able to voice chat properly before.
I love the design and the personalisation that you can do with the lighting, I have been playing with lots of different combinations and it's almost as much fun as playing the games themselves!
Functionality wise they are brilliant, the ability to switch and blend the volume of the game and chat is amazing and it is probably the best feature. The sound is crisp and clear and you really feel like you can hear which direction the noise is coming from, I find myself turning my head when I hear a shot behind me sometimes it's that realistic.
Comfort wise the ear pads are really soft and the memory foam means that I can wear them for a long time with no discomfort.
First impressions are that these are a serious gaming tool and so far the best I have had by a long way.

I really started to use these in anger and initially I thought they sounded a little over powered on the bass with muted highs, but as soon as I installed the Quantum engine software the headset really started to sing and I was shock how good it could sound! I was initially prompted to update the firmware on the headset but this was a painless process that took no more than 2 mins. Calibration was simple using the included calibration earpiece.
The 3d surround effect is so good its almost too immersive, and I find in games this is a real help when trying to locate sounds within the environment.
The box and presentation is great, the materials are very premium and I especially like how comfortable the memory foam ear cushions are.
If I was to make any negative point it would be that the inline mic/chat bias control is more suited for setups that have the cable coming up over the rear of the desk, but this is trivial considering how good the headset performs.

Really impressed with these headphones for competitive gameplay on Xbox and pc.
lighting effects that surround the outside of the drivers and the logo. Sound performance is exellent The noise cancellation increases the feel of the bass on lower frequency’s, but does not diminish the higher frequency sounds. While playingBattlefield 5, I was able to appreciate more the ambient sound on the single player game.through multiplayer levels I felt they definitely got the edge with the pinpoint sound and you can tell where the enemy is coming from.
I also used them on ACC racing game and the sound quality was awesome almost felt like I was in the car.
coming from a pair of turtle beach headphones.
The Quantum One’s had a better mid range, but it’s to be expected from headphones with larger speakers and more expensive and separate subwoofer. The microphone was clear and crisp to the other players. And did not pick up any ambient sound. Comfort: The headphones never felt heavy (369g) even after 3 hours of online matches. The size of the band and pressure by the cushions was not noticeable. Only on the first use did the tips of my ears feel some soreness, but after adjusting the placement there were no issues. Downside is that you need to plug in the usb (C-A) in order to fully run the drivers. When using only the 3.5mm connection there was not enough power to the drivers and you don’t get the light effects surrounding the outside of the drivers. This just made for a lot of cables when playing with a controller or an arcade stick. Since this pair of headphones are closed off there is small amount of heat that you feel in your ear canal. In my experience this is mainly do to the higher volumes and not from the material. The Quantum One’s didn’t cause any kind of sweat or heat on the outer part of the ear. If you want a solid pair of gaming headphones, I don’t think you can go wrong with this pair. Just understand the cable management when using consoles, and that you’ll need a pc to customize the lighting effects.
overall I would definitely recommend theese headphones if you play on pc or Xbox.
pros
exellent sound quality
great customisation
good microphone
great pinpointing sound
great head tracking.
cons
a lot of cables for full effect
can't think of any more.
would highly recommend for a enthusiast.

Very early review but straight out of the box they look really good and are possibly the most comfortable headphones I’ve worn to date. I couldn’t get them working on my Xbox series x tho which is strange so I put them onto my pc and they worked straight away.
The ear cups have some really flashy rgb effects which you can control and alter to a decent degree through the JBL control centre which also allows you to play with the sound settings until you’re happy, or you can simply leave it on the preset which out of the box isn’t great it’s got to be said as it’s bass heavy and not all that sharp and the treble is a little washy but once you’ve set them up properly with the control centre and changed the pc sound settings to 7.1 they sound amazing with clear, crisp, punchy bass and high sweet clear trebles.
I currently own a pair of Astro a50s and if I had to pick between the sound quality I’d have to say that the Astros win for me as they fully support and embrace Dolby which is a godsend on the Xbox series X.
Build quality appears to so far be excellent with thick well made plastics and deep padded ear cups which sit comfortably on your ears for long gaming sessions without any discomfort and with the active surround sound they do a fairly decent effort at keeping outside sounds from intruding, but there was a tiny amount of sound bleeding through so not 100% sound cancellation.

The price!!! The price I feel is the killer here! £230 for a WIRED headset is just naughty! That price range should be wireless! You can pick up the Astro a50s for less and to me they’re a better headset as they’re fully wireless with a long battery life, charging dock stand and endless audio customisation. I can only think that these would drain a wireless headsets battery too fast with the rgb lighting effects so they had to go with fully wired which is a shame. If they went wireless, lost the flashy light show rgb lighting and dropped the price some then I think they’d be a great headset but with no Dolby support. Limited Xbox capabilities. BIG price tag and completely wired then I’m afraid I’d go Astro a50 all day long.

Got the headphones and tested for over 2 hours of game play and was genuinely disappointed with the build quality. Sound stage felt very small and the simulated 7.1 felt uncomfortable. Active noise cancelling added pressure to the pont it was uncomfortable. Promised a lot but overall was well below what I expected for price of the unit

I’ve had this headset for a few days now. Straight out of the box, it looks and feels an amazing headset and very sturdy but still light enough to wear for a good few hours. The sound is immense and very clear and deep bass. The sound with a PC game is probably the best as seems to lose a little quality on the Xbox series s and PS4.
It’s very easy to setup, but did require an upgrade to work on the Xbox series s, so I had to download this on my laptop first, which was a bit of a hassle. The cables are long enough if playing on a desk or close to your screen, but not long enough if you want to play while sat in a sofa in your lounge, approx 2m cable, with the sound button half way through. So a wireless function could be a great addition. All in all, a good headset with some smaller flaws, the main one being the cables and their length.

The JBL Quantum ONE is a versatile headset, I have only had it for a day or so and can highly recommend. The sound is superior, clean and crisp. The software allows to personalise to your exact need. Its great for FPS as the immersive sound and the ability to hear directional footsteps gives you an edge.

I bought it when it was on sale, because I couldn’t pass up the price. As I did more research, I realized it wasn’t worth the price (even on sale) since I would be playing it on the next gen consoles. All of the good features are only for PC. They do work with the consoles, but it seems silly to spend that money and not get to utilize everything that they can do. It would be like buying a car, but not having seats or windows

Son loves them great mic and hearing for his PS5 he said best set he ever own

Bought this headset for my wife due to the excellent reviews and added features. She is an audio engineer, making her an audio snob, and she plays on both the Xbox One and PS4. I picked the JBL Quantum ONE for it's excellent audio ratings and "system compatibility".

After using these headphones on both Xbox One and the PS4 and speaking to a customer service representative, I would not recommend these headphones to anyone other than PC gamers. Essentially you're buying really pretty headphones. Most additional features are not available to console users, and the headphones must be plugged directly into the console to provide enough power for the RGB lights to work. Noise cancellation is great, but you can get that functionality elsewhere for less money and more features.

Lastly, the software is only Windows compatible, despite advertisements claiming Mac compatibility. We have both Macs and PCs so fortunately, we were able to install, but we would have been screwed otherwise. 100% misleading marketing.

Overall, highly recommend for PC gamers. For all else, keep shopping.

Purchase for our 16 year old son for his PS5 console

I got them during the cyber weekend sale for 150 and I can't give a full review cause I can't get the full feature of the headset since I use them for my ps4 but still the sound is amazing better then the steal series I had before very happy with my purchase

I was looking for a wired gaming headset that has an ANC feature. I would say this are better than the bose qc35 ii gaming headset. The bose ANC is better, but the quantum is enough for me not to hear fan, tv and conversations at home. Dtx2 sounds is the way to go for FPS games. The quauntum 360 7.1 in my opinion needs an update or i have just not really explore it but i can’t use it well for FPS games yet.
The only one thing that could be better is the faux leather cups that can get hot on your skin after a while. Hopefully JBL will release accessories soon that has a cloth type of foam cups. RGB lights are modifiable using the app and has a dedicated off/on button on the headset.
I was also able to use the 3.1 cord for voice monitoring for my quadcast s. it just have this minimal buzzing sound that i can’t make disappear yet. But overall, i am still happy and contented with my purchase for black friday.

Was really excited to get and use this headset, very disappointed once I started to use it. Sound quality was awful, mic quality was even worse. My $80 razer headset mic and sound quality is far superior to these. Returning immediately

If you are an avid PC gamer or you really enjoy heavy depth in audio quality with a tasty slam of bass, this is for you.
The JNL Quantum ONE headset is really the best PC Gaming Headset I have ever used or owned, and I'm so glad I purchased it. It's rich detailed audio and build quality and accessibility really does make it a strong choice for the hardware and price.
Beautiful RGB lighting, Comfortable pads and headband, Driver and Software application perfection and simplicity. It's amazing. Though I will not say it is perfect in every way, it for sure is faltered in a few ways, it's worth the buy. As a musician and an audio enthusiast i am really impressed and always get asked about my headphones by friends.
The microphone is also pretty awesome and clear and there's never a problem there.(PLEASE PLEASE PLEASE give us the ability to use a different USB cable for audio!!)
I would love to use the Enhanced Quantum Audio on my Electric Drums through a
USB-C to USB-B cable to listen to my drums and play. These Headphones do not shine bright much with only an auxiliary cable because of the lack of enhanced audio. I would love so much is JBL could please make this possible! i would really appreciate it so much.

These headphones absolutely bang. I'll be straight up. I love most JBL products and these are no different, but an update to the QuantumEngine software that powers them on a PC bricked the USB-C dongle that allows for the lighting, configuration, etc. I'm limited to using them solely plugged into a controller or through a headphone/mic splitter into my computer. The lighting is ok, pretty customizable - but that's not what I want back. I want my dongle to work properly again, and I've tried redownloading the software, using a different USB-A to C cord, everything I can think of, and nothing's restored them to their former glory. I hope the software didn't jack up the actual headphones instead of the dongle, but I have yet to see anyone online find a real solution yet. I've reached out to customer support and they responded within 24 hrs on a weekend no less, but the specialist did not know which headphones I even had as he told me to "Turn on the switch" as if they were wireless or something. Hoping for a solution soon. 4.7/5 headphones if everything worked.

BTW: the 360 noise feature is absolute garbage. Makes everything sound like it was produced by a tin can. Do not buy these expecting something cool from that.

Amazing headset for gaming! I couldn't be happier with this product.

thought about to share my reviews for this but can't express my joy

300$ stilll not wireless! Plus wire its hard like rock :/ very dissapointed with this headphones!!!!! money thrown out the window

From the moment you open the box, you can’t wait to try them. JBL Quantum ONE sit comfortably on your head with no sound leakage evident to disturb others. The sound quality is clear and detailed, and more revealing than many others, footsteps I had not heard before using other headphones, were evident with the JBL’s giving me warning of people approaching. With the detachable microphone, team members could clearly hear me, and the whole gaming experience seemed to be more involving. The noise cancelling can be turned on or off, which is uncommon in other headphones, and works very well. The gaming experience for me, moved up a level. I’m convinced I play better with these headphones, simply because I’m more aware of what’s moving around me.

I bought this about a week ago. I personally didn't feel the price matches the product. Shouldn't be for pc and ps4 if the best features only work on pc. Many more little details that I didn't enjoy.

The first thing I've noticed is of course the box which looks very premium. Nice image of the product on it that grabs your attention, plus all the features displayed on the front cover. The box itself is made of hard cardbord and is magnetic on the site which is a very nice touch.
Once connected to my gaming rig a setup wizard starts automatically and the headphones update its own firmware.
The JBL QUANTUM Engine (thats how the software is called gives you plenty of options to choose from or you can make your own personal setup that suits you the most.
I used the combo of "Long session+JBL QuantumSPHERE 360" for gaming and "BASS BOOST+JBL QuantumSPHERE 360" for listening to music.
The JBL QuantumSPHERE 360 is the option that impressed me the most so far. That feel of surround sound takes the whole experience to another level.
I have tried the head-tracking option but it makes almost zero difference for me.
The sound is deep, loud and clear and makes the gaming joyful and enjoyable plus the active noice cancellation completes the package. Another option you can find in the JBL QUANTUM Engine is the RGB lightining on the headphones - a lot of setups to choose from here as well but I would like to see JBL sign light up as it does in the QUANTUM 600/800 products.
The earcups are very comfy with soft premium materials on it. The headband is big and has a nice leather finish on the inside. On the earcups sides you can find lots of quick access buttons that made my life a lot easier.

I received the JBL Quantum One headset 3 weeks ago and WOW.... they are beyond amazing. Myself and my 11 year old son are extreme PC gamers and have tried many headsets over the years. This is the best quality professional gaming headset we have purchased.
Extremely comfortable, strong, sturdy and fits perfectly snug even after hours of gaming.
The surround sound quality is out of this world, crystal clear and the headphones really do block out all external sound so you can focus on your favourite games with no distractions.
Love how you can control the headphones using buttons on the right ear cup, including volume, mic mute/unmute, noise cancelling, center head tracking.
There is a mixer balance dial connected to the cable which sits on you desk to enable you to control the game/chat balance.
The price of these headphones seemed a little on the high side at first but after trying them out I completely understood why.... top quality!
I would definitely recommend investing in the JBL Quantum one headset above any other.

Recieved today. Well packaged and secure with fragile tape on it and bubble wrap around it. Easy to open and remove all the accessories. The sound quality is amazing, tried the bassiest songs and they didnt falter on any song played. Great for gaming and they really do immerse you in the game play. Only reason not five stars is that they are a little heavy on your head, especially the main bar but over all a great product.

It has almost everything you would expect from a top level headset. Has good soundproofing and it is very comfortable. It doesn't hurt your head or ears. The material looks and feels very durable. Durability is one of the most important things I look for in a headset. Because I've had bad experiences with other brands in the past.

Back buttons are a bit hard to get used to. I sometimes increase the volume while taking of the headset. I like the volume wheel. I'd have prefered some of the buttons on the wheel though. But it isn't a deal-breaker.

Overall it is a very good headset. Spatial sound is a nice touch. If you like playing simulation games with multiple monitors you would love this feature. But if you are listening to music, I'd recomment turning it off.

Over all the head phones are comparatively light weight. The memory foam is soft and light on my ears. Yes I will say it my head size is a little larger than average and they fit comfortably. They did not hurt the top of my head like most headphones do. I do like that these are wired because yes this headset gives better reception than some of the wireless pairs I have tried. Which with some wireless pairs the sound can shut off or be muddled or lagging. I did not experience any sound problems. I also loved having a dial on the USB cord to adjust volume. The controls are nice to have on the left side of the headset. It makes switching from play to chat easy as well as sound adjustment.
I just didn’t get a feel for this headset, it was nice on your head but I have found better sound quality headphones.

Amazing sound quality in game and for music. works great with my Call Of Duty Modern Warfare game. very easy to set up and to use. lots of different cable so you can use it while on the go.

I bought these about 2 months ago now and I don't regret buying them in the slightest. they have great comfort for long sessions of gaming and the easy chat and game mixer has been a lifesaver for my ear due to trollers and great for when I wanted to hear my buddies over my game and vis versa. the only thing I found disappointing is that these headphones are not meant to be listening to music at high volumes because they will max out and you can hear it and its very bad to do and I expected more from JBL (you know a company known for making high bass headphones and earbuds). overall I think they can fix the one thing I found that bad with these headphones due to the fact its a basic thing and doesn't ruin the head[hones overall, the sound is great (crisp and very clear even for in-game rain and weather to the smallest of footsteps), comfort is great I have no complaints there, lighting is very customizable, and over design is great because I haven't had the headset move at all when gaming or moving my head in any direction. also for those wondering the 7.1 surround sound works really well.

I used this headset for a month before sharing my opinion. Overall I think the ONE is a very good headset and definitely worthy of its pro level designation. However, the next generation could be excellent with a few tweaks.

First, I'm noting my review is based -entirely- on using the ONE with the Playstation 4. That means some of the features such as head tracking, LED customization, etc. were not available to me. (Note: This is not a JBL created issue but rather the limitation of individual platforms. The full experience comes on the PC platform as related to the custom software that is installed.) Where JBL fails in my opinion is making this entirely clear in their marketing material and user guides, which are also inaccurate as I will note below.

So without all the "bells and whistles"", are these good PS4 headphones?

Just minutes after trying these for the first time, I thought I had made a big mistake in model choice. Following the provided Quick Start guide, I plugged the headset into the PS4 controller via the audio cable. This was not a gratifying experience. The volume was too low, there was no ANC (active noise cancellation) and of course, the earcups didn't even light up. So if I had just followed the Quick Start Guide, with it's annoyingly microscopic text and few words accompanying the drawings, I probably would have return them. However, luckily my initial disappointment persuaded me to peruse the JBL web site, where right in the middle of the QUANTUM headset models page I found their "Connectivity Overview". (This would have been really helpful for JBL to have included in a more robust and full user's guide that is woefully missing.) This overview indicated the headset could be plugged into the USB port on the PS4.

Intrigued, I did so and the headset practically sprung to life. The earcup light show began with a pattern of dancing lights (to which they are unfortunately stuck to the default for all time), the ANC (active noise cancellation) kicked in (which contrary to the "Connectivity Overview" -does- work with the ONE on PS4 when connected via USB), and most importantly, the volume output improved considerably. As a bonus the inline Game Audio-Chat Balance Dial in the USB cable works, although on PS4 only as a secondary volume control. You still have to set the primary volume using the headset thumb wheel but then the inline dial can be used for finer adjustment. I find this far more convenient than fumbling around for the headset wheel while gaming, particularly when someone walks into the room to talk to me. However, the headset wheel is clearly electronic (not analog or "manual") and the headset's volume is reset to the default every time you unplug them.

Once I was on USB, I was able to thoroughly enjoy the headset. The sound is crisp and the range dynamic. Mind you, I feel once you get to a certain quality level of headphone it can be very difficult to tell them apart. All I can really say is that compared to the another quality headset I've been using from another brand, I didn't feel like I was missing (or honestly gaining) anything sound wise. However, the noise cancellation is excellent. A room air conditioner, bubbling aquarium, and passing conversation in the room all fade to nothing with ANC enabled. You can tap a button at the top of the left earcup to enable audio "talkthru" or as I mentioned before, simply turn the Game-Chat Balance Dial down for brief conversations with others.

The microphone has good pick-up and everyone I asked could hear me clearly. It has a slide on foam windshield that I found too easy to knock off but I didn't find the need for it and simply put it back in the box.

Overall, I feel the build is very good. The head band and ear cups both have thick and comfortable padding. I find the earcup swivel holds very securely in position when you adjust it. I don't know if this is because they are so new but I'm hoping they don't lose this stiffness as I find it helpful in making them sit comfortably on my head. As some others have noted (or complained), this headset is certainly not light. However, comfort is a relative term and I've had no problem wearing them several hours at a time per day. On the other hand, my young adult daughter tried them for a short gaming session and found them too heavy for her liking. I want to believe the weight is potentially related to the size and quality of the drivers but I don't have the material specs to back that theory up. I suspect there may be ways to further reduce the weight of this headset but I'm not sure if that would come at a cost to build quality or price.

I would say I'm very satisfied with these so far. If they hold up well they are certainly worthy of their premium designation in the QUANTUM headset line. However, for PS4 only users that can't use the additional functions as their PC brethren, I'm not sure the associated premium cost is fully justified. Therefore, I'm giving them 4 out of 5 stars. To summarize:

Pros
-Appear to be well built overall
-Sound very good, microphone is clear and works well. Active noise cancellation is excellent
-Removable microphone can be convenient if you travel with them often
-(PS4) USB Audio-Chat Balance Dial isn't supported but dial still functions as a convenient secondary volume adjuster if you like in-line dials on the cord
-(PS4) Solid connectivity when plugged into USB

Neutrals
-I found them comfortable despite being a bit weighty
-Electronic volume control level is reset when USB is disconnected. Doesn't bother me much but some will likely dislike this
-Some will love, some will hate the JBL "startup" sound when you plug them in via USB. The ANC Talk-through activation also plays a fairly loud tone
-(PS4) No way to change earcup LED pattern. Not really a problem for wearer but may be distracting for other people in a multi-purpose/use room. (You can turn LEDs off by holding microphone mute button for 5 seconds)

Cons
-Could really use a more complete, readable (print size), and accurate(!) user guide for -all- platforms
-Certain features are platform specific (mostly PC). (Again not JBL's "fault" but you may be paying a premium for functionality like head tracking that you can't use)
-(PS4) If you don't want to be tethered to a USB port (worked fine with a USB extension cord for me) then you may be disappointed with the volume output of the PS4 controller direct audio connection
-For a headset at this price level, I feel they should have included at least a basic ("pleather") carrying case.

It took me three months to find the hybrid product I was looking for. Nothing better than comfort for hours while enjoying rich quality sound. Harman Kardon has defined sound once again. Thanks for such a great and innovative product.